How Will My Order Be Delivered?
The Sparkle Inside the Box
Every design you choose from ST MAISON is lovingly, carefully, and meticulously packaged to ensure an unforgettable experience when your order arrives.
How is Your Order Prepared?
Quality Control
Before leaving our workshop, your chosen jewelry undergoes a final brilliance and durability test.
Careful Packaging
Products are placed in their own special boxes. They are reinforced with protective materials to prevent damage.
Final Touches
Your warranty certificate and thank-you card are added to the package and safely handed over to the cargo company.
Perfect Storage for Every Product
Each piece in your order is placed individually in ST MAISON boxes to prevent contact and scratching.
These elegant boxes are designed to be permanent homes for your jewelry, protecting them from moisture and dust not only during transit but also when you're not wearing them.
A Note to Strengthen Our Bond
For us, you are not just a customer, but an ambassador reflecting our sparkle. Every order is accompanied by one specially designed thank-you card, showing that we share this excitement.
If your order is a gift, we will also include your special gift message, elegantly enveloped, in your package.
Our Guarantee of Quality
A Warranty Certificate, prepared individually for each product you purchase, is always included in your package.
Care recommendations you need to know to preserve the brilliance of your jewelry for many years, and the ST MAISON quality guarantee, are protected by this certificate.
Questions You May Have
What should I do if my order is damaged during delivery?
At ST MAISON, we use the highest level of protective packaging to ensure your jewelry reaches you flawlessly. However, in the rare event of damage caused by shipping, simply contact us on the day you receive your package. We will promptly arrange a replacement or solution process without inconveniencing you.
How long does it take for my order to be shipped?
Your carefully prepared orders are usually handed over to reliable cargo companies within 1-3 business days. Once your order is shipped, your tracking number will be sent to you via email and SMS, allowing you to follow the process moment by moment.
Will an invoice be included with my order?
Yes. At ST MAISON, we attach great importance to transparency and trust. To certify the authenticity of your product and provide your legal guarantee, your official invoice is included in print with your package.